Submit a ticket
Need help? Describe your request as precisely as possible and add screenshots if needed. This gives our team all the important information straight away so we can handle your request efficiently.
Would you rather call? Our support team is also available by phone Monday to Friday from 8:00 to 18:00 (CET): +49 30 50 56 10-70
Please note: We also create a support ticket for phone requests so that all information is documented for further processing.
Priority of your support ticket
When you create a ticket, rate your request by its urgency.
Priority levels at a glance
Severe outage or security incident, e.g. the system is unavailable, nobody can log in, or a data protection or security incident is suspected. The ticket goes straight to our on-call service.
An important function is severely restricted or cannot be used, which disrupts ongoing work, e.g. participants cannot access their course content, a key function for running courses is disrupted, or important data cannot be edited as intended. We handle this ticket with high priority, usually within one working day (a solution may take longer depending on the cause and effort).
Questions about how to use the system, display errors without functional restrictions, ideas for new features, installation orders or questions about further development.
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Please log in with your eLeDia customer account if you want to submit a support ticket about Moodle or other eLeDia services.
Do you have general questions about Moodle or eLeDia services? Then please use our contact form.
Do you have a request about our other brands?
Support eLeDia.academy
Through our brand eLeDia.academy, we offer training and further education on Moodle and digital learning. From Moodle administration and course design to digital content creation, our experts share practical knowledge for your everyday work. Questions about our training courses or your booking? We are happy to help.
Support eLeDia365
Through our brand eledia365.de we offer a marketplace for online courses and digital learning content that you can book online and integrate into your own learning platform via LTI.
Do you need help or have questions about your order? Please get in touch.
Support Landakademie
At landakademie.de we offer online courses and further education for the green sector (horticulture and landscaping).
Do you have questions about the courses, your certificate or an invoice?
Our customer service is here to help.